Frequently asked questions
General Instructions

  • This e-ticket is valid only for the number of persons in total and other permissions specified herein.
  • This e-ticket has to be carried by the visitor to get the entry in the museum. Please take care of your ticket and QR.
  • Without a QR code, you can not enter the museum.
  • Please keep the ticket safely till the end of the trip. 
  • Please show the ticket at the time of checking.
  • Online Ticket Facility opens everyday from 5:00am and remains open till 5:30pm, everyday, except Mondays
  • Please check your ticket thoroughly. If you believe there is any mistake, we request you to read the "Privacy Policy, Terms and Conditions." 
  • If you have booked multiple tickets (more than 1), via online/ offline counter, you will still recieve only one QR code. Therefore, only one QR is sufficient for all and you do not need to carry/ scan multiple QR codes. 
  • One ticket is valid for a "single scan". Therefore, you cannot use the same QR code again. 
  • Please come in a queue before gatekeeper scans the QR.
  • Please take care of all your belongings.
  • Please keep the museum clean. A spot fine of INR 500 will be imposed for spitting and throwing waste(whatsoever)
  • Consuming alcohol in museum premises is a "punishable" offense. 
  • Bringing weapons and hazardous substances is a "punishable" offense.


  • The basic entry fee to visit the museum is Rs. 30.
  • For children above 2 years, full entry fee is payable. 
  • You must buy a valid entry ticket before entering.
  • Please note that ticket charges are subject to change without notice. 
  • The User shall be liable to pay all applicable charges, fees, duties, taxes, levies, and assessments for availing the online ticket booking Services.
  • online ticket booking further reserves the right to alter any convenience fees from time totime, without notice.
  • The Design Institute sell tickets on behalf of Bhavans Sanskritik Kendra and do not control the inventory or its availability and pricing.

Refund, Cancellation and Modification Policy

  • The amount once paid is "non-refundable" in any situation.
  • Before purchasing tickets, carefully review your booking details. 
  • The platform will be unable to process exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged, or destroyed tickets.
  • A ticket "cannot be modified". If you need additional tickets, please book them separately
  • The booked ticket(s) is/are non-transferable and cannot be modified.
  • The Design Institute authorities reserve all the right to change/cancel the ticket(s) 
  • If the ticket is not confirmed, a full refund except the service fee will be transferred in the same account from which the transaction was done within 5-7 business days. 
  • If an amount got deducted from your bank account/ wallet, and you haven't received the QR ticket, please send us an email to [email protected]. We would investigate the case within 2 working days and assure you a full resolution.

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